Warranty coverage

This warranty is applicable for the first consumers and is not transferable. Customers who have purchased with us online are by default registered for the warranty forall the products they are purchasing. Refer terms of usage of the product to understand the detailed warranty coverage and policies.

Products Details:-

The warranty coverage has been divided into two factors - 3 Year & 5 Years (based upon the material finishes).The products covered in the 3 year warranty are manufactured using high quality Pre-laminated MDF boards(including shutters) procured from the high end manufacturers across thecountry & the products covered in the 5 year warranty are manufactured using with high quality plywood and shutters with MDF boards.All the interior parts of the product are covered with white lamination (matt finish) for better finish & quality.

Prelaminated MDF: -

• Decorative laminates is pressed on to the surface of our MDF panel which has a design/decor surface which is factory finished. 
• Offered in wide range of shade in both solid & wood grain shades rendered by specialized imported decor laminates worldwide with uniform glue absorption properties. 
• Types of surface finish-  GLOSSY & MATT.

Plywood:-

• Different grades of wood veneer pressed together with quality resins to form the base plywood material.
• It is water proof and water resistant and available indifferent range of thickness.
• Better quality, resistance and durability than the normal particle boards /ENGINEERED WOOD .
• Quality in this context means resistance to cracking,breaking and shrinkage, twisting and warping.

Laminates:-

• Decorative laminates are produced with decorative papers with a layer of overlay on top of the decorative paper, set before pressing them with thermo processing into high-pressure decorative laminates
• Laminates shades available in various finishes procured from high end manufacturers
• These laminates are pressed on the base plywood/MDF to get into the required finish

Exclusions:-

The warranty does not apply on the product in case of:

• Any damage occurring to the product either directly/indirectly due to any external forces (like wear& tear, scratches, delamination, discoloration etc.)
• Any damage occurring dueto improper/ inadequate usage of the product. (Improper operation, accident,neglect, abuse, chemical reactions / treatments etc.)
• Use of these products in locations and situations outside of the product purpose will void this warranty.
• Attack by pests/termiteinfestation.
• Unauthorised modifications and changes done other than without the express written authorization of the company.
• Any defects occurring due to negligence.
• Products not used for along time for any reason during the warranty period will not be covered under this warranty.
• Accidents: Following accidental damage does not cover under warranty
• Any sort of fire accidents
• Any accidents occurring due to natural external forces (example:earthquake, flood etc.)

Expiry of Warranty 

Warranty will automatically terminate as per the expiry and exclusion terms.

Claims Procedure

• We will replace any product/item after determining whether it comes under warranty terms, provided you comply with the product return & claims procedure:
• If you suspect a fault with the product, report the same (written report) immediately to the company for an inspection Write to us at hello@monnaiedecoro.com with proof of damage(attach images).
• You will have to produce the original invoice provided by the company.
• The warranty does not extend to other consequential costs.
• Once the company has agreed for the replacement, it will replace/repair the product to its original.
• If the replaced product also is found to be damaged, then the company shall take out the product and the entire funds will be refunded to your account as per our refund policy.

Abusive Language:

In case consumer uses abusive language while registering complain/ or obtaining service related information with the person attending the call on the toll free number, in such case the company will hook the call and will not entertain the call again. In case the consumer does not allow the technician to inspect the product or gets physically or verbally abusive with the technician in such case company shall terminate the warranty and will not entertain any further complaints from the consumer. In such cases company shall take restrictive action against the customer.